Bybrook Bespoke Ltd Customer Privacy Notice
Bybrook Bespoke takes your privacy and the protection of your personal data seriously. This privacy notice tells you what to expect us to do with your personal information if you come to our website or request our services.
What information do we collect and use, and why?
We collect or use the following information to provide services and goods, including delivery, including, names and contact details, addresses, purchase or account history, payment details (including card or bank information for transfers and direct debits), website user information (including user journeys and cookie tracking) and Information relating to compliments or complaints.
We collect or use the following information for the operation of customer accounts and guarantees, including,
names and contact details, addresses, purchase history and marketing preferences.
We collect or use the following information for recruitment purposes, including, contact details (e.g. name, address, telephone number or personal email address) and your date of birth.
Lawful Bases
Our lawful bases for collecting or using personal information to provide services and goods are based on you, the customer, giving consent or signing a contract of agreement.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are based on you, the customer, giving consent or signing a contract of agreement.
Our lawful bases for collecting or using personal information for recruitment purposes are based on you, the customer, giving consent.
How we collect your personal data
We collect personal data from people directly, when they either fill in one of our Online forms or they come to use to design services.
How long we keep information?
We retain all personal data that we collect via the website for seven years to follow up any customer feedback after installation of a kitchen or interior space. User information stored in your profile is also retained for seven years unless you choose to edit or remove it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also
have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain
circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another
organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
Changes to our privacy policy
Any changes made to our privacy policy will be published here in the future, and if appropriate you will notified by email.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact
details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to
the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint
Last updated - 22 July 2024